- Effective facilitation and moderation of technical communications between the Australian retailers and the off-shore manufacturer.
- Customer and consumer complaints handling and management.
- Understanding of GFSI certification standards such as BRC and IFS. Orange & Green is itself an accredited SQF company. Expertise in dealing with the following government and non-government organisations: AQIS (DAFF), FSANZ, Trade Measurement, NICNAS, NZ EPA, TGA, SUSMP, AFGC and Allergen Bureau.
- Support and expertise in customs / import conditions and permits to achieve smooth entry into Australia.
- Consultative maintenance of formal product specifications and labelling that is compliant with Australian/NZ law and the retailer’s requirements, coupled with arrangement of any necessary testing and sampling and ongoing bench-marking assessment.